BACKGROUND

CargoExtra Global Logistics is opposed to any kind of Fraud and cybercrime. We have noticed a growing threat of online theft which if left uncurbed would result in severe financial and reputational loss to CargoExtra Global Logistics and also to online merchants and genuine Customers. This fraud policy is to facilitate the development of controls which will aid the detection and prevention of fraud against CargoExtra Global Logistics (CEGL).

In line with the Nigerian anti-fraud laws, the Company has involved the Economic Financial Crimes Commission (EFCC), the Nigerian Police Force (NPF) through Area F command Ikeja, Lagos and decided to officially work with them in investigating and detecting fraud, misappropriation and other irregularities committed through the Company’s platform by suspected Nigerian fraudsters who poses themselves as Customers.

OBJECTIVE

The objectives of this policy are to:

•    Provide a framework for preventing, reporting, and managing fraud.
•    Inform potential Customers, Sellers, and the public to be aware of fraud.
•    Bring suspected fraud to notice and ensure proven fraud are dealt with timely manner.

HOW THIS SCAM WORKS

An individual who has an account with CEGL may use fictitious names, stolen credit cards or fake payment confirmation to fraudulently obtain an item from a Seller on Ebay or Facebook marketplace for example and then instruct these merchants to mail these items to us (the unsuspecting shipper) for onward shipping to them in Nigeria.

The Seller later becoming aware of this scam often decides to hold us the shipper accountable since the identity of the fraudster is fake thereby putting our Company in danger of disrepute and legal prosecution by the U.S.A law enforcement.

Please note that the punishment by law will take its full cause on any suspected fraudster found guilty of this act against CEGL after our investigation has been carried out.

WHAT YOU NEED TO DO IF YOU THINK YOU HAVE BEEN A VICTIM OF FRAUD

In other to track such scammer, any persons who have been defrauded by this means is required to forward a comprehensive information of the incident to support@cargoextra.com which must include the name of scammer, time and date it occurred, item fraudulently obtained, fake payments receipts, attached screenshots/copy of communication between you and suspected scammer. Our customer service team will contact you immediately and may request further details, it’s necessary to respond promptly.

HOW CEGL COMBATS FRAUD

CEGL does everything reasonable in its power to prevent these scams from happening. It has implemented a standard preventive measure whereby Customers are required to fulfil certain sign in requirements.

Items from 5,000- 10,000 USD in value are subjected to security review by our trained fraud team and be put on hold for 14 days until the customer can provide a valid proof of payment. If the client is unable to provide a valid proof of payment within the given timeframe, then CEGL now initiate a return process while placing the item/s on ‘NoShipOut’ status in the facility for additional 15 days before it is returned to the sender.

We have the right to hold all packages that were paid with a card with origins that are not the same as the reship/destination country. We will hold these packages for 15 days or until valid proof of ID and payment method are provided.

However, when a fraud is reported, this information is passed on to our legal team and if the necessary evidence is provided, our legal team in turn immediately notifies the Nigerian Police Force (NPF) and Economic and Financial Crime Commission (EFCC) and work closely with them to ensure that such fraudster is arrested and prosecuted to court.

During this process, we provide the victim with advice on actions to take in cases of stolen credit cards while we process the immediate return of all stolen item back to the seller. CEGL shall charge the fix sum of $50 as return charge. We have so far redirected shipments back to their original sellers where the real owners can’t be traced, the items will be handed over the Police for disposal.

PUNISHMENT AND PENALTIES

We are greatly confident of the effectiveness of the EFCC and Nigeria Police in their willingness to prosecute cases directed through them. Please note that the punishment allowed by the law is seven (7) years imprisonment and we will not pay any form of attention to any plea. Investigation and Prosecution will be conducted without regard to suspected Customer’s position/title or relationship with Company.

In addition to the criminal charges, we will file a civil suit against the fraudster or advice the Victim/Seller to file accordingly. Hence, money or property will be recovered concurrently with the prosecution of the Criminal lawsuit.

FRAUD CASES

Below are few cases we have prosecuted in conjunction with the Nigerian Police: Awosanya Sheriff and Mark Morgan: Sometime in 2020, Awosanya Sheriff registered on our website platform, wherein the registration entitled him to use the Company’s U.S address as his shipping address. The duo defrauded someone of $4000 in U.S.A using the Company’s address. Upon receiving about four petitions and three of Mark Morgan’s packages intercepted by the Stafford Police Department. We immediately wrote a petition to the Lagos Police Headquarters for immediate intervention. The suspects have now been arrested and currently undergoing prosecution for fraud in the Lagos State High Court.

Please note that we take fraud as a profoundly serious crime and will not hesitate to take ALL necessary legal actions. BEWARE!